Q: Has my order shipped?
A: Our shipping department will automatically send you email notification when your purchase is released to our shipping carriers. If you ever need to check the status of your order or the status of your shipping, you can login to your account by clicking Account in the upper right portion of your screen.
Q: How do I track my order?
A: Once your package has been shipped, a tracking number will be emailed to you.
Q: When will my backorder arrive?
A: We have taken steps to avoid the need to backorder items. In the rare event that we have sold out of an item, we will contact you by email to let you know the length of time it will take to receive the item back in stock.
Q: My order has not arrived.
A: First check your account by clicking Account in the upper right portion of your screen to determine if your package has been shipped. If you need additional assistance, please email us at welovejewelry@barse.com.
Q: An item is missing from my shipment.
A: In the event that an item is missing from your shipment, please have your order number ready and email us at welovejewelry@barse.com. You can look up your order number by clicking Account in the upper right portion of your screen.
My Account
Q: How do I create an account?
A: You may create an account by clicking on Account in the top right portion of your screen. You will then be asked to enter your name, email address and a password. You can then follow the pages to set up a new account.
Q: How do I edit my account information?
A: You may make changes to your account at any time by going to the Account page. This would include changing your billing or shipping address, your email address, credit card information, and any order that has not yet shipped.
Q: I forgot my password.
A: If you have forgotten your password, please click here.
Q: How do I return my product?
A: If you need to return an item, please see the returns and exchanges form or email us at welovejewelry@barse.com and someone will be able to assist you in your return. Please have your order information handy, which you can retrieve through the Account page. Our shipping address is: Barse Jewelry, 8701 John W Carpenter Freeway Ste 140, Dallas, TX 75247
Q: How much is my shipping?
A: Shipping charges vary depending upon how the package is shipped.
USPS
Delivers within 3-7 business days
FREE
USPS Priority
Delivers within 2-3 business days
$6.95
Express Air (If order placed before noon)
Delivers the next business day
$24.95
Q: When will my order ship?
A: Your order is pulled and processed towards the end of each day. Normally, your order will ship and you will be sent email notification within 24 hours, excluding weekends. In the unlikely event that we are out of stock on a certain item, you will be notified as the order is pulled.
Q: What is your return policy?
A: Barse will accept returns on all of our product within 30 days of receipt. We ask that you please check your shipment carefully when you receive it and report any damages or discrepancies as soon as possible. You can call complete our returns and exchanges form or email us at welovejewelry@barse.com to arrange a return.
Guarantees
Q: Privacy Policy
A: We collect your information to communicate with you for marketing and promotional purposes and to enhance your shopping experience. The data includes customer information we gather through processing your purchase orders and sales transactions on our web site. Barse does not sell, rent or trade to third parties any personal information you provide to us online.
Q: Security
A: We want you to feel completely satisfied with your Barse purchases, including feeling secure in using our site. All information input by you and transmitted to our site is protected by an encryption using Secure Sockets Layer Technology (SSL). SSL encrypts your order information before it is transmitted to us to avoid the decoding of your information by anyone other than Barse.
Pricing and Billing
Q: When will my credit appear on my account?
A: When an item is returned within 30 days of purchase, unworn, a credit will be made to your credit card within 5 business days of us receiving the return.
Q: I have a question on my charges.
A: Please email us at welovejewelry@barse.com to resolve any charges made to your credit card.
Q: Do I have to pay sales tax?
A: Texas residents must pay a sales tax of 8.25%. Residents of all other states are exempt from paying sales tax.
Q: I need a copy of my receipt/invoice.
A: When your order is received, an email confirmation is sent to you that includes your order number. If you need to print or reprint a receipt, you can do so by going to the Account page and choose the Print Invoices option.
